职位描述

1 Technical Tasks:
Project Phase
-Participation in the creation of Quality documents (control plan, Test instruction…)
-Creation and maintenance of the part history within the development phase (until SOP)
-Coordination of ppm-agreements together with the quality-responsible of the customer’s company
-Participation in FMEA development
-Maintenance of the initial sample documents and coordination of the initial sampling to the customer.
-Handling customer 0-km and warranty claims in Project phase
-Participation in PPAP submission

Series Phase
-Key customer contact for the defined customer concerning all warranty and 0-km claims
-Collection & analysis of warranty cost and returned parts
-Receiving of the claim information and timely communication internally to production
-Creation & Coordination of a qualified 8D Report for submission to the customer as request
-Deployment of internal lessons learned for the claims
-Reporting of Customer Related KPI’s (0-km, Warranty)
-Create/update quality-relevant documents (test instruction, Q-alert sheet, control plan, part history…)
-Communicate with production people and assist to solve the problems
-Other work assigned by the Company

2 Functional Qualifications:
-Bachelor degree in mechanical major or related
-Min. 5 years quality assurance experience in automotive industry
-Quality and Customer Standards of automotive industry (IATF 16949)
-Knowledge of Quality Assurance processes
-Project quality management experience in in automotive industry
-Good communication and English skill
-Customer complaint handling experience about SGM is preferred

3 What we offer you:
-5 Social Insurances, 1 Housing Fund and other benefits
-Free working lunch and transportation
-Professional working environment and facilities
-Good employee motivation system

1 专业职能:
项目开发阶段
-参与质量文件的创建（控制计划，检验规范…）
-参与零件历史记录的创建和维护（直到SOP）
-与客户工程师一起协调PPM协议
-参与项目的FMEA
-参与初始样件的维护和给客户提交初始样件
-处理客户0公里和售后的项目阶段的投诉
-参与PPAP的提交

量产阶段
-关于所有0公里和售后投诉的客户沟通
-收集和分析售后返回零件
-处理客户投诉并与内部及时协调解决投诉问题
-对于客户质量投诉创建和完成8D报告，并按照客户要求提交给客户
-收集客户投诉的经验教训
-向客户提交投诉情况的KPI（0公里和售后）
-创建和维护质量相关文件(检验规范，质量警示卡，控制计划和零件历史记录…)
-与生产人员进行沟通并协助解决质量问题
-完成公司指派的其它任务

2 专业要求：
-工科专业，本科学历
-5年或以上汽车行业质量工作经验
-汽车行业客户质量标准（IATF 16949)
-汽车行业项目管理经验
-沟通技巧，英语熟练

3 我们向您提供：
-五险一金及其他福利待遇
-免费午餐及班车
-专业的工作环境和设施
-良好的员工激励制度