职位描述

ACCOUNTABILITY:

Technical service and application development activities in GTC. He or She should provide sufficient technical support to customer in GTC with business needs by problem solving, product recommendation and technical consulting; working together with surface protection marketing team to identify the new development opportunities, set up the application development plan and fulfil the application development projects according to project milestones.


RESPONSIBILITIES:
• Fulfil the day-to-day technical service operation which include customer visit, troubleshooting on-site, sales project supporting, and so on.

• Measure, monitor and maintain customer’s relationship, development strong customer bonding through customer problem-solving, product recommendation, sales project development execution.

• Fulfill technical work request, design experiment, perform lab bench work to analysis and write up report to meet technical targets of customer projects.

• Develop related application processing skill and knowledge, train customer’s technician in lab and provide technical service/ trouble shooting in the field.

• Work closely with surface protection marketing team and customer on the new application development opportunities exploration, feasibilities study and project implementation.

• Define the planning and prioritization of projects and manage the execution of the plan in line with Estane’s project guidelines, ensure that project objectives, deliverables, and milestones are met, within the agreed budget, timing and quality standards.

• Develop the customized test protocols / simulation capabilities and create the application database.

• Give the technical presentation to customers and commercial partners, keep close contact with the industry and be updated with the latest technology developments.

• Keep communication with Lubrizol technical community, updated on new applications development and new processing technology development activities.

• Support requirements with other technical personnel in the region.



REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS:

• Education Background:

o Master’s Degree in chemistry and polymer or related field.

• Technical Skills:

o Extrusion or injection molding technology will be preferred.

o Film, colorants & dispersants, coating and/or adhesive application know-how will be added value.

• Other Experiences Preferred:

o Min. 3 years industrial working experience of product and application development at multinational national chemical company, additional technical service experiences are beneficial.

o In-depth understanding of polymer structure-processing-property relationship, hands-on experience in polymer formulation designing & processing.

o Strong analytical and problem anticipation & solving skills; innovative, ability to think outside the box and generate creative approaches.

o Excellent interpersonal, verbal & written communication, presentation, and listening skills; ability to communicate effectively to a wide variety of audiences (internal & external)

o Highly motivated towards goals & objectives.

o Excellent organization and planning skills; multitasking.

o Fluency in oral and written English communication and good presentation skills are needed.