职位描述

协调客户反馈和公司内的各种质量问题，按照质量管理体系的要求，维护生产线和质量体系正常运行，并配合其它部门做持续改进
Coordinate the customer’s feedback and various quality problems with our company, according to the quality system requirement, maintain the normal operation of production line and quality system and also cooperate with other department to do continuous improvement.
岗 位 职 责
Responsibilities
1、 与客户沟通，了解客户质量信息（PPM，投诉，售后，索赔）
Receive the customer claim
2、 接收客户抱怨的信息发布给相关的过程质量工程师 Receive all the customer claim information and distribute to responsible process QE
3、 跟踪客户抱怨的处理进度， 8D/分析报告及时反馈客户
Follow up the progress of the customer claim processing, collect the 8D/ Analysis report and report to customer
4、 追踪改进措施实施之后结果，确保8D报告的及时关闭
Follow up the result after action implementation, ensure 8D report was closed in time.
5、 每月总结客户索赔清单并形成报告
Summary customer claim list and report per month
6、 对客户投诉进行分类汇总
summary claim according to different type
7、 将客户的要求传达给公司
Transfer customer requirement to company
8、 计算每月索赔
Calculate claim cost per month
9、 收集失效件并组织分析
Collect failure part in field market and organize to analysis
任 职 资 格
Qualification
2年工作经验 2 year work experience
-良好的沟通技能和表达能力
Good communication skills and expression skills
-经过TS16949技术规范及产品知识的培训
Pass the training of TS16949 technical specifications and product knowledge
-了解客户的特殊要求
Understand the special requirements of customers
优秀的英语能力及沟通技巧。
Good command of English. Good communication skills