职位描述

Your Roles & Responsibilities:

- Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions.

- Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved

- Conduct receivables controlling to ensure credits are managed and coordinate with Sales and the financial department for swift resolution.

- Create and maintain customer master data with necessary approvals (sanction controls etc.) and customer details.

- Handle and process all customer enquiries, questions, and complaints/returns.

- Monitor status of customer offer and sales potential.

- Process manual customer orders and check order entry (incl. marketing material and free of charge orders).

- Communication with product management and purchasing teams to ensure customer orders are fulfilled within time / a high level of delivery performance.

- Regular communication with the warehouse teams to ensure orders are processed, picked, and shipped on time.Manage and notify customer delivery status and performance

- 支持现场销售，满足客户的需求和活动，提供与交互功能的充分协调。

- 确保客户的商业条款，价格水平是合适的，与定价和销售团队协调，确保任何价格问题得到解决

- 对应收账款进行控制，确保信用得到管理，并与销售和财务部门协调，迅速解决。

- 创建和维护客户主数据，包括必要的批准(制裁控制等)和客户详细信息。

- 处理和处理所有客户的询问、问题和投诉/退货。

- 监控客户报价和销售潜力的状态。

- 处理客户手工订单并检查订单录入(包括营销材料和免费订单)。

- 与产品管理和采购团队沟通，确保客户订单按时完成/高水平的交货。

- 定期与仓库团队沟通，确保订单及时处理、拣货和发货。管理和通知客户交付状态和绩效

Your Skill & Requirements

- 1-3 years of experience in sales/customer services function, automotive and/or automotive aftermarket is preferred.

- Sales focused/orientated to satisfy customer’s needs, expectations and make that call count, sales impact/achievement，customer satisfaction mindset with proactive approach is essential.

- Familiar with SAP and MS office software.

- Good written and verbal English

- 有1-3年销售/客户服务工作经验，汽车和/或汽车售后市场工作经验者优先。

- 以销售为导向，以满足客户的需求，期望，并使呼叫计数，销售影响/成就，客户满意的心态与积极主动的方法是必不可少的。

- 熟悉SAP和MS办公软件。

- 良好的英语读写能力