职位描述

Your Roles & Responsibilities：

- Customer Claims Handling management in Asia Pacific (field + 0km) with full claim process, feedback and correspondence on Tec Warranty platform

- Customer claim registration in SAP

- 8D test report evaluation

- Coordinate with different functions for quality related topics including Sale, Product Management Controlling, Purchasing team

- Inspection coordination with warehouse QA for returned goods

- Manage Customer Complaints and Problem Solving process

- Perform Root Cause Analysis in case of non-conformities (Product, Process, KPIs, Audits)

- Provide Product Test Report to customer

- Define and Implement Corrective Actions (Product, Process, KPIs, Audits)

- Monitor supplier quality performance with PLM & MPBQ teams on a regular basis

- Provide supplier claim overview to PLM & Purchasing teams

- Reporting of necessary KPIs



Your Skills & Strengths：

- Bachelor degree or above, major in Engineering, Technical Management, or equal

- Strong knowledge in Quality Management Methods (IATF16949, 8D, RCA, etc.)

- Experience within Automotive Industry (Independent Aftermarket preferred)

- Experience in Project Management

- Good understanding of IT Tools (ERP, CAD, Excel, PowerPoint, Databases)

- Knowledge about Thermal Management products and production processes a plus

- Good English for both writing and speaking

- Able to work under pressure and meet deadlines

- Team Player with high level of analytical ability

- Willingness to travel