职位描述

About the Role

We are seeking a highly skilled and motivated OneStream Support Analyst to join our team. The OneStream Support Analyst will be responsible for providing technical support and expertise for the implementation, maintenance, and enhancement of the OneStream platform. The ideal candidate should have a strong background in financial systems, excellent problem-solving skills, and a passion for delivering outstanding customer service.


Your Responsibilities

- Provide functional and/or technical support and troubleshooting assistance to end-users experiencing issues with the OneStream platform.

- Respond promptly to customer inquiries via email, phone, or ticketing system, and ensure timely resolution of reported problems.

- Conduct thorough root cause analysis of incidents and implement effective solutions to prevent recurrence.

- Assist in the configuration, customization, and maintenance of the OneStream application, including user access, security settings, data integration, and system upgrades. Create and - - maintain documentation related to system configurations, troubleshooting procedures, and user guides.

- Conduct end-user training sessions and develop training materials to promote user adoption and maximize system utilization. Stay up to date with the latest features, enhancements, and best practices in the OneStream platform.

- Participate in system testing, including regression testing, to ensure the stability and reliability of the OneStream application.



Who we are looking for

- Bachelor’s Degree or minimum 3+ years of experience in corporate environment.

- Previous experience as a support analyst or similar role, preferably with ex**ure to implementing enterprise systems or tools, and experience in supporting end users. Basic understanding of database concepts, SQL, and data integration techniques is desired.

- Familiarity with EPM software systems, such as OneStream, Oracle Hyperion, SAP BPC, IBM Cognos TM1, or similar tools. Understanding the basic concepts of these systems, including data movement, report generation, and system navigation, is desired.

- Basic understanding of data analysis concepts and the ability to perform basic data validation and reconciliation within various enterprise tools. This includes the ability to identify data discrepancies and ensure data accuracy.

- A customer-centric approach with a focus on providing satisfactory support and assistance to end-users. Patience, empathy, and the ability to handle user inquiries and concerns are important.

- A desire to continuously learn and improve your skills in EPM software systems. This may involve attending training sessions, webinars, and seeking opportunities for professional development.



Your preferred qualifications

- A willingness to support in a busy and entrepreneurial environment and work under agreed upon deadlines when required.

- A willing of taking challenge and responsibility.

- A “get it done” attitude.

- Collaboration with global team and external consultants, team approach.