职位描述

Key responsibilities
• Manage IT services for assigned sites, working with internal service teams and external service providers’ resources to provide effective IT services
• Special focus on managing our Service Providers and Client Technicians to deliver to the expected service-demand of our sites
• Manages service delivery of IT Infrastructure services at multiple locations
• Partners with our IT Business Relationship Management representatives and delivers constantly value add to our customers by driving our IT operating model
• Develops **itive relationships across IT, suppliers, and businesses to ensure effective and aligned IT services.
• Works collaboratively across Infrastructure Services, Business Relationship Managers, and Finance to communicate allocations, local funding requirements and establish / manage the site Service Delivery Infrastructure budget.
• Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions.
• Manage business escalations to resolve IT operational issues and incidents and business client complaints
• Prioritize IT services work within the assigned sites and provide reporting on top issues and status
• Ensure effective IT change management execution, following the ITIL framework and PHINIA standards and processes, including coordination of local maintenance windows and IT Project scheduling considerations including:
o Participate in the regional Change Approval Board (CAB) meeting.
o Conduct expedited approval process for urgent / emergency changes.
o Ensure service team involvement, ownership, and delivery in change activity:
• Coordinate processes for the delivery and management of IT services, including PR/PO creation, appropriation request approvals, invoice review and approval, and invoice payment performance.
• Analyze and manage service delivery effectiveness through relevant regional metrics, scorecards and improvement actions.
• Work with service teams for effective problem management activities
• Oversee site level requirements to eliminate trailing costs for infrastructure services impacted by site divestitures and wind downs.
• Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered.
• Supports the execution of Corporate and BU IT initiatives such as cyber resiliency, product line launches, new products, footprint changes, etc.
• Participates in the identification of emerging technologies and new capabilities that add value and align with IT strategy.

What we’re looking for
• Bachelor’s or Master's degree in Computer Science, Information Systems, Business Administration, related field, or equivalent work experience
• 5 years+ extensive manufacturing/automotive experience
• Extensive experience in the field of IT service organizations (ITIL) and project delivery frameworks
• Knowledge and experience with IT controls and governance.

About us
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

PHINIA: Combustion-Technology Leader
BorgWarner’s Fuel Systems and Aftermarket business PHINIA is intended to separate from BorgWarner in late 2023.

PHINIA will be a product leader in fuel systems and aftermarket distribution with balanced and synergistic ex**ure among Commercial Vehicle (CV), Light Vehicle (LV) and Aftermarket end markets, with embedded relationships with global OEMs and a focus on the global vehicle parc.

As well as being an industry leader in combustion technologies and chassis systems PHINIA will also be driving the transition to green fuels and hydrogen combustion by developing effective solutions to decarbonize the future of transportation.

Our Culture
We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!