职位描述

Key responsibilities:
• Provide after sales service support for key customers through telephone and email
• Manage technical problems that are recorded and tracked within the internal system and liaise with R&D team for improvement and development
• Continuously develop knowledge of all relevant products and services
• Conduct field services in commissioning, maintenance work, fault diagnosis and repairs
• Communicate with the management, sales team and customers to support the business development and complete jobs in a timely manner

Skills and experiences required:
• Permanent resident in Australia
• Electrical Engineering, Renewable Engineering and or similar background
• At least 3 years of technical support on solar related experience or similar
• Excellent communications skills (Written and Verbal) in English and Mandarin
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Ability to multi-task with excellent follow up skills and attention to detail
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once