职位描述

RESPONSIBILITIES
This **ition is required to handle customer inquiry and order processing. First contact to customer and coordination with respective departments includes sales, logistics, 3rd party logistics service providers, finance, IT and accounting.
处理客户咨询和订单，并协调与销售， 物流， 供应商， 财务，IT 和会计的跨部门沟通。

Process and handle sales documents such purchase order, sales order, invoice, credit/debit note etc. Proper documentation and filing of business documents maintain customer master data and generate business reports.
负责订单操作， 包括采购合同签订，销售合同签订，安排发货，**和信用额度管理，并做好相关文件的归档。负责日常业务数据报表。

Manage customer master data include sold-to & ship-to.
创建和维护**，做好**的收集，更新以及管理工作

Assist Sales team in following up payment collection and communicate with customer and finance service department. Assist in implementing credit risk processes and application for credit insurance coverage.
协助销售团队跟进客户回款，帮助申请和跟踪客户保险额度状态，以降低财务风险。

Liaise with Service Provider in delivery arrangement and follow up on related queries or complaint from customers.
通过与服务商配合， 满足客户发货要求， 并处理发货过程中可能出现的投诉。

Coordinate the order and shipment between other Asia North countries and Germany. Ensure best service render in professional manner.
协助德国，北亚等其他国家和地区完成订单，提供专业支持。

Carry out related assignments and add-hoc tasks as require improving and supporting the strategy of the business.
能够不断接受和挑战新的任务，以支持公司战略发展。

Knowledge of ERP system order processing is necessary. Good knowledge to operate office applications (ie. excel, word) and SAP system will be an advantage.
有ERP 操作经验。熟练掌握办公软件和SAP者优先。

Better to have logistics experience
具备供应链相关工作经验者优先。

Good teamwork and demonstrate commitment to work. Good communication skill and ability to collaborate effectively with sales team, other functional team, service providers and customers. Ability to work independently and initiative to learn and improve continuously.
有强烈的团队意识和责任感，较强的沟通能力，与销售，供应商和客户保持良好合作关系。 有独立自主的学习能力，追求进步。


REQUIREMENTS
Prefer candidate have minimum 1-3 years of working experiences as customer service, sales assistant, administrative assist or relevant experience.
1-3年工作经验， 从事过客服，销售/行政助理或供应链管理等相关工作经验者优先。
Fluent in both Chinese and English oral and writing skills.
熟练的英语口语和书面写作能力。

Bachelor degree or above.
本科及以上学历

Ability of quick reaction and response to issues require common practical sense and judgment. Ability to follow through problems and identify ways for solution.
面对问题能够准确判断， 快速反应并给出合理有效的解决方法。

Good communication skill and basic experience in people skill handling enquiries, process, and complaints.
沟通能力强，善长处理日常工作中的问题咨询，流程建议和投诉。